Shipping & Delivery
What to expect between placing an order and it reaching your door.
Where Orders Are Fulfilled
Every order is placed and fulfilled through our external store (the checkout you reach from a product's "Buy Now" button). This website is a catalogue — dispatch, courier handoff and tracking are all handled there, not here.
Delivery Timelines
Estimated delivery windows are shown at checkout on our external store once you enter your delivery address, since timelines vary by courier serviceability and location.
Free Delivery in Kerala
Products marked with a free-delivery note are eligible for free delivery within Kerala. Look for this note on the product page — it reflects the current offer for that specific product.
Order Tracking
Once your order is placed on our external store, you'll receive tracking details by email or SMS from that store directly.
Questions About a Delivery
If your order hasn't arrived within the estimated window, reach out to us using the details on our Contact page and we'll help you follow up.
Still have a delivery question? Email us at ecovoq@gmail.com.