Returns & Refund Policy
A plain explanation of how returns, exchanges and refunds work.
Where to Start a Return
Since checkout for every Ecovoq product happens on our external store, returns, exchanges and refunds are also handled there under that store's own returns process — not on this website.
Eligibility
Return windows and eligibility (such as unused condition and original packaging) are set by our external store's policy and shown to you at checkout and in your order confirmation.
Refund Timelines
Once a return is approved and received, refunds are processed by our external store back to your original payment method. Processing times depend on your bank or payment provider.
Damaged or Incorrect Items
If an item arrives damaged or isn't what you ordered, contact us using the details on our Contact page with your order details and we'll help you resolve it quickly.
Need help with a return? Email us at ecovoq@gmail.com.