Frequently Asked Questions
Everything you need to know before you order.
How do I place an order?+
Every product's "Buy Now" button takes you to our secure external store to complete your purchase — this website is a catalogue, not a checkout, so no account or sign-up is needed here.
Which payment methods are accepted?+
Payment is handled entirely by our external store at checkout, which supports the usual major cards, UPI and wallets available there. This website never sees or stores your payment details.
Do you deliver across India?+
Yes. Delivery availability, timelines and any free-delivery thresholds are confirmed at checkout on our external store. Kerala-specific delivery notes are shown on eligible product pages.
How do I know if a product is in stock?+
Every product page shows a live stock status — In Stock, Low Stock or Out of Stock — and the Buy Now button is only shown when a product is actually available to order.
What if I need to return or exchange something?+
See our Returns & Refund Policy page for the full process — since checkout happens on our external store, returns are handled there as well.
How do I contact Ecovoq India directly?+
Visit our Contact page for our email, phone number and business hours, or use the message form there — it opens your own email app with your message ready to send.